Terms and Conditions
1. Website Terms
1.1 – These terms and conditions govern your use of this website and the service and the products provided by Crestfield Jewellery LTD. By using this website, you accept these terms and conditions in full. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use this website or the service or the products provided by Crestfield Jewellery LTD.
1.2 – Crestfield cannot accept any liability for a failure to comply with specific instructions stated on this website. This statement does not affect your statutory rights.
- The term ‘Crestfield Jewellery’ or ‘Crestfield’ or ‘us’ or ‘we’ or ‘the company’ refers to Crestfield Jewellery LTD.
- The term ‘products’ or ‘goods’ refers to any items advertised for sale or order on our website or any items for which an order is placed.
- The term ‘you’ or ‘your’ or ‘customer’ or ‘client’ refers to the user or viewer of our website, any person or organisation placing an order for any products with us or any person or organisation accepting a quote for the supply of specified products.
- The term ‘writing’ refers to emails and letters exchanged between you or a customer of Crestfield and Crestfield themselves.
- The term ‘design’ refers to any single specification provided by you to us, with the intention to be used as a design for manufacturability. A single change in specification or requirement constitutes a new design, including but not LTD to size, dimensions, style and colour.
1.3 – Crestfield cannot accept any liability for a failure to comply with specific instructions stated on this website. This statement does not affect customers statutory rights.
2.1 – All information and materials and its content on the pages of this website are provided on an “as is” basis for your general information and use and are not intended in any way to be comprehensive. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose.
2.4 – Your use of this website is entirely at you own risk and without liability to us. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
2.5 – Your use of this website and any dispute arising out of such use of the website is subject to the laws of England. Access is granted on condition that you accept all of the above and agree to the jurisdiction of the English courts to settle matters in relation to the website.
3.1 – This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
3.2 – Unauthorised use of any material on this website that violates any of the conditions or any relevant copyright, trademark and other laws could result in legal proceedings.
4.1 – From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
5.1 – While every effort will be made to keep this website accurate and up-to-date, no warranty of any kind, implied, expressed or statutory, including but not limited to any warranties of title, non-infringement of third party rights, merchantability, satisfactory quality, fitness for a particular purpose is given in conjunction with this website, or any information and materials within it.
6. Force Majeure
6.1 – Crestfield Jewellery LTD reserves the right to defer the date of delivery or payment or to cancel the contract or reduce the volume of the products ordered by the customer if it is prevented from or delayed in the carrying on of its business due to circumstances beyond the reasonable control of Crestfield including, without limitation, acts of God, governmental actions, war or national emergency, acts of terrorism, protests, riot, civil commotion, fire, explosion, flood, epidemic, lock-outs, strikes or other labour disputes (whether or not relating to either party’s workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials.
7.1 – Crestfield provides a bespoke/custom manufacturing service whereby we manufacture these goods and therefore refunds and returns of goods are not possible. We will accept no returns of any metal and gemstones or goods for any reason; therefore we encourage clients to take care with specifications and to understand the terms and conditions of their order. By settling your sales order or invoice you agree to pay for the goods listed and understand that no refund, replacement or compensation can be claimed for the goods once the order has been placed.
7.2 – All of our products are handmade with some mechanical elements during the production process and therefore there can be some variance in metal and gemstone sizing between identical products. Therefore all sizes are estimates and are not guaranteed. Exact sizing cannot be guaranteed, and size charts should be used as a guideline only. We are not responsible in any way for any loss of earnings as a result of incorrectly ordered sizing or sizing variance. Upon placement of your order we will discuss sizing. In the case that there are any technical limitations within your custom sizing requirements which render them impossible to produce and we are unable to create a pattern based on them, Crestfield reserves the right to make changes and/or adjustments in order to give the best compromise between your desired measurements and those which are technically possible. If you provide pre produced elements the contents of said element are your responsibility. Crestfield is in no way responsible for any deviance of sizing or dimension when producing one of a kind products, be it in the pre production/sample stage or for bulk production.
7.3 – Jewellery manufacturing involves technical elements and measurements which are subject to tolerances. Tolerances vary due to metal and gemstone type and composition. Therefore, although our best efforts are always made to ensure that identical metal and gemstones are the same in every way, there can be small deviances in dimensions and other aspects of the metal and gemstone to reflect the manufacturing tolerances.
7.4 – Crestfield also provides a bespoke/custom digital design service whereby we produce one of a kind digital designs. All of our products are made following a design consultation and upon instruction of the client. Digital products may not be to scale and unless otherwise specified are intended for visualisation and conceptualisation purposes only. In the case that there are any technical limitations within your custom design requirements which render them impossible to produce, Crestfield reserves the right to make changes and/or adjustments in order to give the best compromise between your desired design and those which are technically possible.
7.5 – Jewellery design involves technical elements and measurements which are subject to tolerances. Tolerances vary due to gemstone and metal type and composition.
7.6 – No order submitted by the customer shall be deemed to be accepted by Crestfield unless and until confirmed in writing to the customer by an authorised representative of Crestfield by way of a sales order or invoice being supplied to the customer.
7.7 – All orders are subject to a potential +/- 10% order quantity deviance from the original order quantity purchased due to raw material excesses/shortages and defects during production.
8. Cancellations, Refunds and Returns
8.1 – In the unlikely event that you are not 100% satisfied with any element of the goods you receive you must notify us of your complaint within 7 days of receipt and we will assess your points on a case by case basis. At our discretion we may arrange for replacement goods to be manufactured, however this is not guaranteed.
8.2 – No order which has been accepted by Crestfield may be cancelled by or refunded to the customer except with the agreement in writing of Crestfield and on the terms that the customer shall indemnify Crestfield in full against all loss including loss of profit (including profit made by Crestfield and the customer), costs (including costs of both Crestfield and the customer, including the cost of all labour and materials used), damages, charges and expenses incurred by Crestfield as a result of cancellation. No order which is in the pre production sampling process or in the bulk production process may be cancelled by the customer.
8.3 – In the event that any order is cancelled by Crestfield or by the Customer, Crestfield shall not be liable for any loss of profit, loss of earnings or damage arising from the cancellation, including loss of profit, loss of earnings or damage which is based on future sales, sales from pre orders or statements of intent from existing or future purchasers. We are not liable for any losses, be them business or personal. If you use products we supply for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity in the past, present or future.
8.4 – Should the customer cancel an order at any stage of the order process, it shall be required that 100% of the balance of the total amount payable under the original sales order or invoice is paid.
8.5 – Crestfield reserves the right to cancel any order at any time before the order has been delivered, on the grounds that the total original invoice value is refunded to the customer.
8.6 – Any products which are left over and stored at premises used by Crestfield following the cancellation of an order for any reason or any order which is not delivered to the customer for any reason may be reused or recycled at our discretion. Methods of reuse and recycling include but are not limited to giving the products to a charity for reuse elsewhere, giving products to a charity to be deconstructed or deconstructing the products for reuse by us or another party.
8.7 – Any items returned to Crestfield or any of it’s manufacturing facilities must be returned at the expense of the customer. Crestfield offers no free return postage options.
8.8 – Items which are altered, amended or customised by a third party in any way, shape or form are altered at the risk of the customer. Crestfield will accept no liability for products which have been altered by a third party. Any items which are altered, amended or customised by a third party will not be subject to any order cancellation, refund or return by Crestfield.
8.9 – Any items which are altered or customised by a 3rd party are done so at the risk of the customer, and Crestfield will accept no liability for customers and products that have done so. Items which have been printed or relabelled by a 3rd party will no longer be subject to any order cancellation, refund or return by Crestfield.
9. Pre-Production Prototypes
9.1 – Crestfield offers the means to order one or two units of a new design, defined by a single style/colour/size of a product, at an order quantity of one or two units, for the purposes of clarification of new designs to be in conformance with the design specification supplied by you. Prototypes are non refundable in any circumstance, regardless of quantity ordered or design variation. No obligation is implied, expressed or statutory that an order for a quantity of two or above of each design must be placed upon delivery of a Prototype. Prototypes are produced by Crestfield Jewellery LTD for the benefit of the customer to clarify new designs before an order for a quantity of two or above is placed. No warranties or guarantees to the fit, form, function, quality or design are applied to any Prototype order due to the nature of them being pre-production development pieces. It may be necessary to produce at the expense of the customer, further prototypes to finalise design before the placement of an order for each design at an order quantity of two or above. For any order quantity per design, no warranties or guarantees to the fit, form, function, quality or design are applied to any order placed for any quantity of the same design, if a prototype is not ordered for the purpose of clarification of the new design against the design specification provided by you, the customer. Standard delivery for samples and pre production prototypes is 4-6 weeks from placement of order. For bulk production orders, delivery timescales are agreed on a case by case basis.
9.2 – Pre production samples, those which are offered at three times the price of one unit, upon placement of an order for a quantity of one or two units are offered on the basis that the design is pre production, in development and experimental. Once you approve the sample, your order will be manufactured in the standard production time. For new designs, more than one pre production sample may be required to fulfil the requirements of the customer.
10. Specifications and Copyright
10.1 – The customer shall be responsible to Crestfield for ensuring the accuracy of the terms of any order including any applicable specification, and for giving Crestfield any necessary information relating to the products before payment is completed, to enable Crestfield to perform the contract in accordance with its terms. Any changes made to the requirements or otherwise in accordance with the original specification submitted by the customer once payment has been made and an order has been confirmed in writing, may incur additional costs to the customer for the purpose of reproduction of articles already manufactured.
10.2 – The quantities and descriptions of any specification for products shall be as per those set out in the customers order if accepted by Crestfield.
10.3 – If the products are to be manufactured or any process is to be applied to the products by Crestfield in accordance with a specification submitted by the customer, the customer shall indemnify Crestfield Jewellery LTD and all representatives of Crestfield Jewellery against all loss, damages, costs, legal fees and expenses awarded against or incurred by Crestfield Jewellery in connection with or paid or agreed to be paid by Crestfield in settlement of any claim for infringement of any patent, copyright design, trade mark or other industrial or intellectual property rights of any other person which results from the production of articles as per the customers specification.
10.4 – In the event of any claim for infringement of any patent, copyright design, trade mark or other industrial or intellectual property rights of any other person or persons or organisation which results from the use of the customers specification, Crestfield Jewellery LTD and it’s representatives and employees are indemnified. By submitting any contribution to Crestfield, the customer is warranting that the contribution is their own original work and that the customer has full right to instruct manufacture of aforementioned products and articles.
11.1 – All prices are in Pounds Sterling (£) unless otherwise stated and are exclusive of any applicable Value Added Tax (VAT), for which the customer shall be additionally liable to pay to Crestfield Jewellery LTD. The sum of the sub-total in addition to any money transfer fees incurred quoted on the invoice and the VAT at a rate of 20% equates to the full amount payable by the customer. Payment must be cleared in full before production commences.
11.2 – All prices quoted are valid for 30 days only or until earlier acceptance by the customer, after which time they may be altered by Crestfield without giving notice to the customer.
11.3 – Crestfield reserves the right, by giving notice to the customer at any time before delivery, to increase the price of the products to reflect any increase in the cost to Crestfield which is due to any factor beyond the control of Crestfield such as, without limitation any foreign exchange fluctuation, currency regulation, alteration of duties, significant increase in the costs of labour, materials, or other costs of manufacture. Additionally, any change in delivery date, quantities or specifications for the products which is requested by the customer or failure of the customer to give Crestfield adequate information or instruction may also incur an increase in price.
12.1 – Any dates quoted for delivery of products are approximate only and Crestfield shall not be liable for any delay in delivery of products howsoever caused. Time for delivery shall not be of the essence unless previously agreed by Crestfield in writing. Products may be delivered by Crestfield in advance of the quoted delivery date upon giving reasonable notice to the customer.
12.2 – Should the customer fail to take delivery of products or fail to give Crestfield adequate delivery instructions at the time stated for delivery then without prejudice to any right or remedy available to us, we may store products until delivery is completed and charge the customer for the reasonable cost including insurance of storage. Additionally, we may sell the products at the best price readily obtainable and upon deducting all reasonable storage and selling expenses, invoice the customer for any excess over the price obtained and invoice the customer for any shortfall below the price of the contract and invoice value.
12.3 – Crestfield shall not be under any obligation to pay any customs duties, fees and/or applicable taxes on behalf of the Customer. The Customer shall pay customs duties, fees and applicable taxes on imported shipments as required, prior to the shipment being delivered, where applicable.
12.4 – Crestfield cannot be held responsible for delays caused by external factors where external processes are required to complete your products. Examples of these factors may be the cutting and sourcing processes for gemstones and metal etc. If a supply chain event causes an unexpected delay we will contact you to update timeframes. Refunds due to delays where external factors are the source issue are not possible.